Business case: SMEG enhanced both customer and employee satisfaction

Discover how SMEG one of the leading manufacturers of design domestic appliances managed to increase productivity and save costs by implementing a secured customer portal to distribute sales invoices.

About SMEG

# Italian home appliance manufacturer created in 1948
# Worldwide subsidiaries
# 20% of growth per year
# French subsidiary’s workforce by has grown by nearly 40% in 4 years

The challenge

# 200 invoices of 2 to 3 pages printed in a day
# Wasting a lot of time and money with manual paper-based processing
# The rapid growth generates more documents to process

The objectives

# Make some processes more professional
# Provide easy access to business relationships’ documents
# Simplify co-workers’ work
# Digitize all paper documents
# Have a traceability on actions to do
# Make 80% of customers use the solution
# Eliminate more and more paper
# Provide the same information in real time to everyone
# Make the solution be used by other subsidiaries

The solution

# Search engine to quickly retrieve documents associated with an order
# Workflow module to validate invoices and boost the customer follow-up process
# Secure cloud platform for customers’ bills and credit notes
# Reliable Audit Trail to keep traceability and add stamps on documents
# Archiving policy for the 100,000 documents stored in the system
# Automatic notifications to customers for new documents available
# And more…

The benefits

# Increased productivity and even document management,
# 30% of the workforce use the solution,
# 50% of paper saving,
# Reduction of operational costs
# No more loss of documents.
# The person who used to take in charge the printing and papering saves 50% of her time
# Increased customer satisfaction
# Saturating storage spaces avoided

Business case: SMEG enhanced both customer and employee satisfaction