Design customized customer support journeys to manage claims faster, better, and make your job easier

Consolidate all customer records in one place, whatever their type
Scan, index, and archive
all of your customer paper based records in a digital format
Upload MS Word, Excel, PDF,…
files with drag and drop from your desktop.
Create, share, complete,
route & sign electronic forms online
Access information
anywhere, anytime
Complaint handling solution tailored to your needs
Log complaints details
through a customized electronic form
Send your case & documents
through a configurable approval and review process
Classify and assign complaints
to the right department to ensure timely resolution

Easily access customer records or case histories
including past activity by product, customer, classification, or other key data
Enable real-time monitoring
of complaints activity
Build reports and monitor
the status of complaints, trends, causes to identify potential product or service improvements
Complaint handling automation
Example of a typical Digital Workflow you can easily implement in your organization with KOMI Doc.

Boost customer satisfaction and make life better
and easier for your client service team
Enhanced ability to track & resolve incoming requests
Complain resolution time reduced by 40 %
Improved customer focus & faster internal communication
75% positive customer satisfaction index

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