Customer Support

Enhance your support strategy and improve customer satisfaction and retention

Home Use casesCustomer Support

Consolidate all customer records in one place, whatever their type

Scan, index, and archive

all of your customer paper based records in a digital format

Upload MS Word, Excel, PDF,…

files with drag and drop from your desktop.

Create, share, complete,

route & sign electronic forms online

Access information

anywhere, anytime

Design customized customer support journeys to manage claims faster, better, and make your job easier

through a customized electronic form

through a configurable approval and review process

to the right department to ensure timely resolution

including past activity by product, customer, classification, or other key data

of complaints activity

the status of complaints, trends, causes to identify potential product or service improvements

Example of a typical Digital Workflow you can easily implement in your organization with KOMI Doc.

Enhanced ability to track & resolve incoming requests

Complain resolution time reduced by 40 %

Improved customer focus & faster internal communication

75% positive customer satisfaction index